frequently asked questions
Q: How do I contact Rachael?
A: Depends on what you're looking for - click here for more info!
Q: What is Club RR?
A: Club RR is a free online community where Rachael Ray fans can enter giveaways and receive a weekly e-mail newsletter to find out about upcoming shows and get the new grocery list to cook along with Rach! Click here to join.
Q: How do I retrieve a lost username and / or password?
A: To have your Club RR username e-mailed to you, click here. Enter the e-mail address you used to join Club RR and then check your e-mail. To reset your Club RR password, click here. You'll need to enter the e-mail address you used to join Club RR and then follow the instructions you receive in your inbox.
Q: Are usernames and password case-sensitive?
A: Yes, both are case-sensitive.
Q: How will I know if I won a giveaway?
A: If your name is selected, you'll receive an e-mail from Rachael Ray Webmaster (email@example.com). You may want to add that to your address book to ensure that you receive the e-mail. Good luck!
Q: How can I check who won a giveaway?
A: The winner's first name, last name initial and state are posted on the giveaway archive page.
Q: I'd like to be in Rachael's studio audience. How can I get tickets?
A: Submit your request right here.
Q: I received an e-mail telling me I won a Rachael Ray-related prize. I was asked to fill out personal information and to purchase items, but I haven't received anything. Where is my prize?
A: We want to apologize for the experience you described, and assure you that the product is not affiliated with or endorsed by either the Rachael Ray show or its Website, RachaelRayShow.com. Despite our best efforts to prevent unauthorized use of Rachael's name, her photo and the show's logo, this is an example of a solicitation that is not authorized by or affiliated with Rachael or the show. Also, please know that RachaelRayShow.com never requires users to provide social security numbers, give credit card information or purchase anything in order to participate in any activity on the site.
Q: I have subscribed to your newsletters but I'm not getting them.
A: The most common fix is to add the following e-mail addresses to your address book or approved list: firstname.lastname@example.org, email@example.com
Q: How do I subscribe or unsubscribe from the newsletter?
A: Just log in to your ClubRR account and update your newsletter preferences.
Q: Can you help me find a particular recipe?
A: Recipe search is the quickest way to locate one of Rach's recipes.
Q: How do I print a recipe?
A: On the recipe page, under the picture is a "print" button. Simply click the "Print" button and choose the style of recipe (full page, 3x5 card, 4x6 card) and click "print."
Q: Where can I find Rachael's cookware, utensils, the garbage bowl and her cookbooks?
A: You can find all of Rachael's products here.
Q: Why haven’t I heard from my tech support request?
A: Due to the high volume of e-mail that we receive, it may take a few days before our tech team responds.
Q: My question wasn't answered here, now what?
A: Send us an e-mail - firstname.lastname@example.org.
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